FAQs

1. What products do you supply?

We supply high-quality dermal fillers, lip fillers, and skin boosters for professional use by licensed practitioners across Australia.

2. Are your fillers authentic?

Yes. All products are genuine, approved, and sourced from trusted manufacturers to ensure safety and reliability.

3. Who can purchase from you?

Our fillers are available for qualified beauty and medical professionals only.

4. How can I buy dermal fillers online?

You can place orders directly through our website or contact our sales team for assistance with professional filler orders.

5. What payment methods are accepted?

We accept secure payments via bank transfers and crypto, and other options listed on our site.

6. How long does shipping take in Australia?

Standard delivery is 3–7 business days, with express options available for urgent orders.

7. Is shipping discreet?

Yes. All fillers are shipped in secure, unmarked packaging for privacy and discretion.

8. Can I track my order?

Absolutely. Once dispatched, you will receive a tracking number to monitor your order online.

9. Do you ship internationally?

Currently, we only ship within Australia. Contact us if you require international shipping options.

10. How should I store fillers?

Store products in a cool, dry place away from sunlight, following the manufacturer’s instructions.

11. What is the shelf life of your dermal fillers?

Shelf life varies by product. Each filler includes an expiry date and batch number for safety.

12. Can I return or exchange products?

Returns are only accepted if the product is damaged or defective during shipping.

13. Are the fillers safe to use?

Yes. When used by trained professionals, all products meet Australian safety and quality standards.

14. Do you provide certificates of authenticity?

Yes. Every order comes with batch numbers, expiry dates, and authenticity certificates.

15. Can I place a bulk order?

Yes. We offer bulk orders for licensed practitioners. Contact us for pricing and availability.

16. Are there minimum order requirements?

Some products may have minimum order quantities. Details are listed on product pages or available from our team.

17. How do I choose the right filler for my clients?

We provide detailed product guides outlining recommended use, areas for injection, and professional instructions.

18. Do you offer training for your fillers?

We supply products to qualified practitioners. Accredited training courses are recommended, and we provide detailed product instructions.

19. What if my order is damaged or missing items?

Contact us immediately. We will replace or refund any defective or missing items promptly.

20. How can I get support or ask questions?

Our team is available via email, phone, or contact form for product inquiries, order assistance, or general support.