Fillers Centre AU (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information when you use our website, contact us, or book a treatment:
- Name, date of birth, and gender
- Contact details (email address, phone number, billing/shipping address)
- Medical history relevant to cosmetic treatments
- Payment information (processed securely through third-party providers)
- Photographs or images related to your treatment (with consent)
- Website usage data (via cookies and analytics tools)
2. How We Collect Personal Information
We collect information in several ways, including:
- Directly from you when you fill out forms, book appointments, or make enquiries
- Through your interactions with our website (cookies, analytics, etc.)
- From third-party service providers, such as payment processors and booking platforms
- When legally required by regulatory authorities
3. Why We Collect and Use Your Information
We use your personal information for purposes including:
- Providing cosmetic consultation and treatment services
- Managing bookings, appointments, and payments
- Communicating with you about services, promotions, or updates
- Complying with legal and regulatory obligations
- Improving our website, services, and customer experience
4. Sharing Your Personal Information
We do not sell or rent your personal information. We may share it with:
- Qualified practitioners and staff involved in your treatment
- Third-party providers (IT support, payment processors, booking systems)
- Regulators or government authorities where required by law
- Professional advisors (legal, accounting, insurance)
Whenever we share your data, we ensure that your privacy is protected in line with this policy and the APPs.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Secure electronic record systems
- Access controls for staff handling sensitive information
- Encryption and password-protected files
- Regular data security reviews
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. Requests can be made in writing using the contact details below.
7. Overseas Disclosure
We generally store personal information in Australia. However, certain third-party providers (e.g., cloud storage, payment processors) may store or process information overseas. We ensure these providers comply with Australian privacy standards.
8. Cookies and Online Tracking
Our website may use cookies and tracking tools to improve your browsing experience, analyse traffic, and personalise content. You can disable cookies in your browser settings, though some features of our website may not function properly.
9. Direct Marketing
We may send you promotional materials about our services. You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
10. Complaints
If you believe we have breached the Australian Privacy Principles, you can contact us using the details below. We will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact us at:
Fillers Centre AU
Email: support@fillerscentre.com.au
Phone: +61 489 905 512
Address: 646 Harris St Ultimo, Sydney AU 2007