1. Introduction
Welcome to Fillers Centre AU. By accessing our website, booking a consultation, or undergoing treatment at our clinic, you agree to comply with and be bound by these Terms and Conditions. These terms are designed in accordance with the Australian Consumer Law (ACL) and relevant health and safety standards. Please read them carefully before proceeding with our services.
2. Eligibility
- All clients must be 18 years or older to receive cosmetic injectable treatments.
- Proof of age may be requested prior to treatment.
- By booking an appointment, you confirm that you are legally able to consent to the treatment requested.
3. Consultations & Medical Assessment
- A thorough consultation will be conducted before any treatment.
- Our practitioners will assess your medical history and suitability for the procedure.
- We reserve the right to decline treatment if it is deemed unsafe or inappropriate.
- No treatment will be carried out without informed consent.
4. Treatment Outcomes
- Cosmetic treatments may vary depending on individual physiology, lifestyle, and aftercare.
- Fillers Centre AU makes no guarantees of identical results as shown in reference images.
- Multiple sessions may be required to achieve desired outcomes.
- All treatments carry risks, which will be explained during your consultation.
5. Pricing & Payments
- All prices are listed in Australian Dollars (AUD) and include GST where applicable.
- Payment is required in full at the time of service, unless otherwise agreed.
- We accept cash, EFTPOS, and major credit cards.
- Prices are subject to change without prior notice.
6. Refund Policy
- Under Australian Consumer Law, you are entitled to a remedy if services are not provided with due care and skill or if they fail to deliver the agreed outcome.
- Refunds will not be provided for a change of mind or if the expected aesthetic result differs from your personal preference.
- If a treatment complication occurs, corrective options will be discussed with you by your practitioner.
7. Cancellations & Rescheduling
- A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
- Late cancellations or no-shows may incur a cancellation fee.
- Repeated last-minute cancellations may result in refusal of future bookings.
8. Liability
- Fillers Centre AU and its practitioners accept no liability for adverse reactions, complications, or results that are not aligned with personal expectations, provided all due care and medical protocols were followed.
- Clients are responsible for following all pre-treatment and aftercare instructions.
- We are not responsible for issues that arise from failure to disclose full medical history.
9. Privacy & Confidentiality
- We comply with the Privacy Act 1988 (Cth) and handle your personal information in accordance with Australian privacy laws.
- Medical records are kept strictly confidential and will not be shared without your consent, except where required by law.
- For more details, please refer to our Privacy Policy.
10. Website Use
- The content provided on our website is for general information only and does not substitute medical advice.
- We do not warrant that the website is free from errors, viruses, or interruptions.
- External links may be provided; however, we are not responsible for third-party websites or content.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of [Insert State, e.g., New South Wales], Australia. Any disputes will be resolved in accordance with Australian law.
12. Amendments
Fillers Centre AU reserves the right to update or modify these Terms and Conditions at any time without prior notice. Updates will be effective upon publication on our website.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Fillers Centre AU
Email: support@fillerscentre.com.au
Phone: +61 489 905 512
Address: 646 Harris St Ultimo, Sydney AU 2007